Frequently Asked Questions
WHERE CAN I SEE RATES & PRICING?
Our rates vary on a nightly basis. To check pricing for your stay, simply click BOOK NOW and enter your dates of travel. You'll be taken to our Park Drive Homes booking site where you'll see a complete quote including all mandatory fees and taxes prior to booking. Park Drive Homes is owned by us and you'll always get the lowest rates by booking with us directly.
WHERE IS THE ESTATE LOCATED?
5 Palms Estate is located in the historic core of Palm Springs. Mid-century homes and soaring palm trees line the residential streets and the central location avoids the wind issues that are common in the north part of town. The property is only ten minutes from the airport and less than five minutes from downtown and the uptown design district.
DO YOU HAVE OTHER HOMES NEARBY?
Yes! In fact, they're directly adjacent. We designed, built own and manage a total of three houses in Palm Springs and they're all next door to one another. The first two are called the Palms at Park Villas and this one is called 5 Palms Estate. Go here to learn more about Palms at Park.
CAN WE RENT MORE THAN ONE OF THE THREE ADJACENT HOMES?
Yes! Just check our availability calendar to make sure that the homes you wish to reserve are available for your dates. Then make a separate reservation for each home online or give us a ring at +1 (760) 542-7557 and we'll take care of it for you. Each home rental will require a separate Rental Agreement and Responsible Party.
IS 5 PALMS ESTATE COMPLETELY PRIVATE?
Yes! All three of our homes are walled and gated for maximum privacy. Each home has a private pool, spa and fire pit and no amenities are shared between homes.
IS ANYTHING SHARED BETWEEN HOMES?
No! Each of our three homes has its own pool, spa and fire pit and no amenities are shared between them.
WHAT IS PROVIDED?
We believe that your vacation should begin the minute you arrive so we strive to create a turn-key experience. Below is a high-level overview of what is provided for your stay:
Premium hotel-sourced bath towels, hand towels, pool towels and washcloths
A starter set of Beekman 1802 shampoo and bath soap
A starter amount of paper towels, toilet paper, dishwasher pods and laundry pods. You'll need to buy more at some point.
Chef-ready kitchen with service for 12, cookware, spices and seasonings, glass and plastic glassware, ice bucket and stand, drip coffee maker, 4-slice toaster, cutting boards, and food processor / blender
Stainless, oversized barbecue grill (hooked up to the gas line so it never runs out.)
CAN I HAVE GUESTS OR A PARTY?
No. We are located in a beautiful, quiet, historic Palm Springs neighborhood and we go to great lengths to respect our neighbors. All vacation rentals in Palm Springs are subject to strict noise and occupancy rules. Over occupancy, noise or any activity that could disrupt neighbors is strictly prohibited. Palms at Park is a perfect setting for those seeking a luxurious and relaxing getaway, but not for events or loud gatherings. Visitors are not permitted without prior written authorization.
DO YOU OFFER MAID SERVICE OR DAILY HOUSEKEEPING?
Yes, and many of our guests choose to take advantage of this optional service for an added fee. The team will work quickly and quietly around you and your group if you are home during the service.
HOW DO WE GET IN?
Prior to your arrival, our local team will reach out to coordinate your arrival time. When you arrive, our concierge will be there to meet you, introduce you to the home, and leave you with access instructions.
DOES EVERY BEDROOM HAVE AN EN SUITE BATHROOM?
Yes. Every bedroom has an en suite bath so you can enjoy your privacy as well as time together with your group. The estate also features a separate powder room, the 7th bathroom, located off of the great room. Each bath is light and bright and features oversized counter to ceiling mirrors.
Bathrooms feature luxurious oversized Vox sinks by Kohler, brand new Upton Lav faucets, shower trims by Toto, dual flush Toto toilets and oversized 6-foot mid century style tiled showers with Speakman Hotel Lux shower heads.
WHAT IS IN EACH BEDROOM?
IS THERE A TESLA CHARGER?
Yes! All of our homes feature high-speed Tesla chargers and they're complimentary for you to use.
IS THERE A WASHER DRYER?
Yes, and you're welcome to use them. We provide a starter amount of laundry pods but you may need to bring or buy some if you plan on doing more than a few loads.
IS THERE A HAIR DRYER?
Yes! All bathrooms have a hair dryer.
IS THERE AN IRON?
Yes! Ironing board too. :)
WHAT ARE THE BEST RESTAURANTS IN PALM SPRINGS?
Palm Springs is bursting with great restaurant options, all within minutes of Palms at Park. See our current favorites here and like us on Facebook for daily updates on our picks for best new restaurants, activities and events:
CAN WE HAVE FOOD DELIVERED?
WHAT ARE THE BEST GROCERY STORES NEARBY?
You will not be lacking for provisions. Check out our rundown of stores within minutes of your villa, here.
WHAT IS THE CANCELLATION POLICY?
With only 3 properties that we designed, built own and manage ourselves, we don't have a lot of flexibility for cancellations like a big hotel chain would. We encourage you to firm up your plans before booking.
Next, we strongly recommend taking out travel insurance which can cover for unexpected events that might cause you to need to cancel your plans. A quick Google search for travel insurance will turn up a number of options. You can generally do this for a couple of weeks after booking.
Once you do make a reservation, it's generally non-refundable. The only exception is that, if you book on our website directly and you do need to cancel due to an emergency, we'll do our best to re-rent the property for you. If successful, we'll refund you for any re-rented nights less a 15% cancellation fee. There are some exceptions so please inquire for details.
ARE WEDDINGS ALLOWED?
No. Weddings usually involve outside guests and noise that wouldn't be appropriate for a residential neighborhood so, like all vacation rentals in Palm Springs, we don't allow them. For your ceremony or reception, we recommend looking for an event space. We can help with that.
However, when it comes to accommodations, Palms at Park is the perfect place to house your wedding guests! We've had the honor to host many very successful wedding groups. Most choose to house guests like family or the wedding party at Palms at Park because the property provides the best of a fine hotel (e.g. hotel style rooms with private baths for each guest or couple) plus incredible indoor outdoor space to come together. With 42-foot pools, oversized hot tubs, fire pits and complete walled, gated privacy, staying together in a private resort will add an incredible layer to the experience.
WHAT DID WE MISS?
If there's something that you think belongs on this page, let us know!